PRO TITLE Technician of assistance in data processing| rncp225
The computer support technician puts digital equipment into service, intervenes on digital networks and assists and troubleshoots users of this equipment. The employing structure of the computer support technician determines the scope of his intervention and his interlocutors.
The job is mainly carried out in two different contexts:
Within the framework of commercial interventions in a computer store, in a commercial structure for the general public or as a freelancer, he/she works in an autonomous way in the respect of the order and the context of the intervention, by giving a formal account of his/her interventions to the customer and his/her manager
Within the framework of interventions in a service center, in a digital services company, in a local authority, or in a large company, its activity is organized and controlled by its hierarchy and in the respect of the conditions of intervention delimited by instructions and procedures established by a service contract for a company and users.
In all the contexts of exercise of the job, the computer support technician carries out the initial installation of the material: workstation, applications, and mobile equipment. He/she then ensures that the equipment is updated. He/she intervenes on digital equipment to improve performance, add functionalities or correct malfunctions.
He/she updates, configures and customizes digital equipment according to the instructions given in order to adapt it to the needs of the client or user.
His/her interventions are carried out in compliance with a procedure established by his/her manager within the framework of an order or a service contract.
His/her role may extend to the integration and management of a network. He/she sets up security tools (authentication, antivirus, firewall...) on digital equipment. He makes backups to limit the loss of user data. He/she advises at a first level of information on the application of security rules and computer hygiene. He/she reports to his/her manager any alerts or anomalies that he/she notices.
He/she is on the lookout for computer threats such as viruses in order to apply the recommendations that will limit their effects as soon as possible.
As part of the maintenance of the computer equipment, he/she puts the digital equipment into service. He/she diagnoses malfunctions and troubleshoots digital equipment for customers or users.
Following his diagnosis, he carries out first level computer troubleshooting in an autonomous way. He/she intervenes directly on the client's or user's workstation, or uses services that allow him/her to take control remotely in order to carry out the troubleshooting.
The technician's interlocutors are the technical manager or the supervisor of the service center, the client or the user at the origin of the request, and the technical experts of the other departments.
Target audience & Prerequisites
- Any public
- 3rd grade level
- Mastery of basic knowledge (reading, writing, counting), of the 4 operations and units of measurement is necessary.
- Be a good computer user, passionate about technology, ideally with some basic network and software.
Conditions of access
An estimate is submitted to the financer after participation in a collective information meeting followed by an individual positioning interview to verify the prerequisites.
Final admission after approval by the prescriber/financier.
The training is available in continuing education.
Training accessible to people with disabilities after a feasibility study of the necessary accommodations.
Handicap Referent Mrs CHIPIER 0477505100
Duration and cost of the training *
Continuing education courses
- Duration: 609 hours in the training center
- Internship : 175 hours
- Cost: 6090€/ person for a group of 12 people. Financing can be mobilized via the CPF or the financiers (OPCO, Region, ...). Personalized estimate on request.
* Duration and alternation are indicative and can be adjusted according to the company's needs and the learner's prerequisites.
Opportunities, professions, jobs
Sectors of activity :
All sectors of activity are concerned:
- ESN.
- DSI.
- SME/SMI/Small and Medium Enterprises.
- Local authorities or public services.
Type of jobs available:
- Computer support technician.
- Computer maintenance technician.
- Deployment technician.
- Customer support technician.
- After-sales service technician.
- Helpdesk technician.
- User support technician.
- Support technician.
Indicators previous session
| Number of participants | 8 |
| Passes Exam | 8 of which 2 partial |
| Chess Exam |
0 |
| Abandonments during the course of the journey | 0 |
| Integration into the workforce upon graduation | 5 including 1 pursuing a BTS SIO in apprenticeship. |
Attested Competencies:
1. Putting digital equipment into service
Install a system or deploy a master in a client station.
Intervene on the hardware components of a digital equipment.
Update, configure and customize a digital equipment.
Contribute to the security of a digital equipment and its data.
2. Intervene on infrastructure elements
Intervene on a network equipment.
Intervene on a network directory such as Active Directory.
Install and configure a network service for a small business or an individual.
3. Assist or troubleshoot customers or users
Provide technical support in a commercial context.
Handle an incident in a service center and monitor the fleet.
Assist users in an office environment or on their digital equipment.
Diagnose and resolve a digital malfunction.
Pedagogical and technical means :
The acquisition of skills is done through theoretical contributions and professional situations completed by application periods in companies. The training is provided by CFC trainers on a technical platform dedicated to this training.
The content of the training course is in accordance with the training guidelines available at the training center.
Technical platforms :
Technical platform equipped with 12 PCs of the latest generation:
CM/CPU Intel Core i5 / 16GB DDR4 / SSD 1TO / GT1050
Windows 10 dual boot license,
24-inch screen
Router -switch- network shared printer,
NetOp vision software, Office pro, etc.
Virtual environment solutions
Based in Sury-le-Comtal, in the heart of the Forez plain and an employment area in line with the training courses offered there, CFC Sainte-Claire is easily accessible from all over the Auvergne-Rhone-Alpes region thanks to the important interurban transport network of the Loire.
You will follow your training in the heart of 4500m ² of technical platforms for vocational training, the CFC also has a boarding school of 84 places that can accommodate young people from all over France and a catering service morning-morning-evening type self and cafeteria.
Evaluation methods
Learning is measured throughout the training program and a skills evaluation logbook is drawn up.
The final assessment is carried out by the jury of the qualification authorized by the competent territorial representative of the Ministry of Employment. It is composed of professionals in the profession concerned by the qualification. (Art. R 338-6 of the Education Code)
It is based on a professional situation, a technical questioning, the presentation of a professional file stating the professional practices of the candidate during training and the results of the evaluations made during training.
Total validation (all blocks of competences validated by the jury) or partial validation (certain blocks validated), issuance of a professional title or a certificate of achievement for partial blocks.
Links with other professional certifications
A level 4 diploma, it can be used to resume or continue studies in the BTS Informatique SIO Option SISR (Network) in apprenticeship.
Competency blocks:
| Block number and title | List of skills | |
|---|---|---|
|
RNCP225BC01 Putting digital equipment into service |
Install a system or deploy a master in a client station. The skills of the candidates (VAE or from the training) are evaluated by a jury in view of : a) A professional situation or a presentation of a project carried out before the session, possibly completed by other evaluation methods: technical interview, professional questionnaire, questioning based on production(s). b) A file on the candidate's professional practices. c) The results of the evaluations carried out during training for candidates who have completed a training program. |
|
|
RNCP225BC02 Intervene on infrastructure elements |
Intervene on a network equipment. The skills of the candidates (VAE or from the training) are evaluated by a jury in view of : a) A professional situation or a presentation of a project carried out before the session, possibly completed by other evaluation methods: technical interview, professional questionnaire, questioning based on production(s). b) A file on the candidate's professional practices. c) The results of the evaluations carried out during training for candidates who have completed a training program. |
|
|
RNCP225BC03 Assist or troubleshoot customers or users |
Provide technical support in a commercial context. The skills of the candidates (VAE or from the training) are evaluated by a jury in view of : a) A professional situation or a presentation of a project carried out before the session, possibly completed by other evaluation methods: technical interview, professional questionnaire, questioning based on production(s). b) A file on the candidate's professional practices. c) The results of the evaluations carried out during training for candidates who have completed a training program. |
Monitoring arrangements:
The course is based on teaching methods centered on individualization.
We choose a pedagogical strategy that aims to :
To develop autonomy by making our trainees actors of their learning,
To develop the technological culture, by integrating all the components, including those related to safety on the workstation,
To develop attitudes, methods and professional rigor.
Phases of courses and individualized case studies are validated by the referent trainer through a collaborative work in small groups.
The practical work phases are evaluated individually by the referent trainer who records the results in a skills monitoring booklet.
Supervised time on TD and practical work is also provided to prepare the title
A computer room is available for the constitution of the internship and activity report in the company)
This form was updated on January 16, 2023