TFP Expert Motorcycle After-Sales Technician (TEAVM)
1-year work-study program | RNCP40854
The Professional Qualification (TFP) in Advanced Motorcycle After-Sales Service provides access to careers in the after-sales sector, whose activities include, in particular:
– Greeting and assisting customers.
– Diagnosing vehicle malfunctions.
– Performing maintenance work.
– Organizing maintenance activities.
– Leading and supervising service teams.
This profession is practiced in:
– Manufacturers’ after-sales service networks.
– Independent companies or networks of independent service providers.
– Vehicle fleet maintenance departments.
– Manufacturers’ after-sales service departments.
In each case, the role requires:
– Technical skills in various aspects of maintenance.
– Skills in after-sales management and organization.
– Communication skills, particularly to meet customer expectations.
– The ability to work in a team and collaborate with internal company departments and external partners.
Target Audience & Prerequisites
- A person under the age of 30
- Employee
- Employee undergoing retraining
- Job seeker
Meets one of the criteria:
BAC STI in Mechanical Engineering (Option B), STI in Electrical Engineering, STI in General Mechanical Engineering, BAC S, or BAC PRO in Automotive Maintenance; or proof of 3 years of professional experience in the field.
Program:
General education:
– Mathematics
– Physical Sciences
– English
– General Knowledge and Expression
Technical Education:
Technical activities:
– All preventive and corrective maintenance activities for vehicles, including:
– internal combustion engines and peripheral equipment,
– mechanical assemblies,
– electrical, electronic, pneumatic, hydraulic, and optical systems that ensure the vehicle’s handling, comfort, and safety.
– Installation of accessories on vehicles.
The maintenance operations mentioned above require a thorough understanding of procedures and the identification of steps related to:
– Diagnosis,
– Performing inspections, adjustments, and tests.
They also require the ability to interpret physical quantities, as well as proficiency in the use of equipment and diagnostic and control methods, including remote ones.
Maintenance organization and management:
Maintenance Organization:
– In connection with the manufacturer’s and/or supplier’s services: receiving and transmitting technical information,
– Updating and organizing technical documentation,
– Planning the intervention,
– Workstation and tool organization and maintenance,
– Implementation of the company’s current quality procedures.
Maintenance management:
– Providing technical and usage advice to customers,
– Preparation of any necessary workshop documents,
– Preparing estimates, work orders, etc.,
– Occasional assistance, as a substitute for the receptionist, with customer service and vehicle return procedures.
Technical Training Department:
– Conducting technical training sessions for after-sales service staff,
– Helping to develop the company’s training plan / mentoring young people in work-study programs,
– Technical support for customer service staff
Special features:
– Customer service and vehicle return,
– Inspection and repairs of the chassis,
– Assigning, monitoring, and overseeing tasks delegated to employees.
Duration and cost of the training *
Apprenticeship Training
- Duration:2 years │ 675 hours of training per year
- Work-study program: 2weeks at a company | 2 weeks at a training center
- Cost: The cost of the training is set and determined by FRANCE COMPETENCE and is limited to the amount covered by the OPCOs.
Estimated duration and work-study schedule, which can be adjusted based on the company’s needs and the learner’s prerequisites.
Assessment Criteria
A pre-training assessment is conducted prior to the program. It allows us to assess needs, verify prerequisites, and tailor the training to each participant’s specific requirements.
Learning outcomes are assessed throughout the training program and are documented in a skills log.
The satisfaction survey is conducted at the end of the program.
Teaching and technical resources:
The training takes place in our technical workshops dedicated to automotive trades.
Providing educational materials, conducting case studies, role-playing exercises, and hands-on activities.
Theory classes are held in standard classrooms.
Professional automotive maintenance software: Atelier Doc, Atelier Chiffrage…
Vocational courses are held in technical workshops equipped with specialized equipment and tools for vehicle maintenance (scissor lifts, toolboxes, air compressors, mobile jacks, tire changers, wheel balancers, diagnostic tools – (KTS BOSCH/CLIPS RENAULT/DMS PEUGEOT), and front-end alignment equipment.
A computer lab equipped with 14 computers is available for conducting technological research.
A "traditional" classroom is also used whenever necessary.
Terms of Access
Admission is granted following a review of the application and an interview; final admission is confirmed upon signing the apprenticeship or vocational training contract
The program is available throughout the school year, subject to review of the applicant's academic record.
Training is available to people with disabilities following an individualized assessment of the necessary accommodations.
This program is also available in a modified and/or streamlined format for those who hold an equivalent degree in another field.
Success indicators:
- Passed the previous year | First attempt in 2020, no prior attempts. NC%
- Continuation of studies | First semester in 2020, no prior enrollment. NC%
- Entry into the workforce | First session in 2020, no prior experience required. NC%
- Discontinuity in the course of study | First session in 2020, no prior enrollment. NC%
Career paths, professions, jobs
Business sectors:
Motorcycle service technicians work in businesses that sell and repair motorcycles, which may include dealerships, motorcycle repair shops, or quick-service repair shops that also sell accessories. Ninety-seven percent of the businesses in this sector that perform motorcycle repairs are very small businesses.
Types of jobs available:
Expert Motorcycle Service Technician
Further education:
OMSA Professional Bachelor's Degree
Skill sets:
RNCP40854BC01 – Diagnosis and repair of motorcycle engine management systems
| List of skills | Assessment Criteria |
|---|---|
|
Diagnose gasoline fuel injection systems on motorcycles by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Restore motorcycle gasoline fuel injection systems to proper working order by applying appropriate diagnostic and repair methods, taking into account the vehicle’s specifications, in order to determine the necessary repairs, while adhering to manufacturer procedures and health, safety, and environmental regulations Diagnose gasoline emission control systems on motorcycles by formulating hypotheses about the causes of malfunctions based on the identified symptoms, prioritizing them, and validating them through appropriate tests, taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring motorcycle gasoline emission control systems back into compliance by applying appropriate inspection and repair methods, taking into account the motorcycle’s specifications, in order to determine the necessary repairs, while adhering to manufacturer procedures and health, safety, and environmental regulations. Diagnose the electronic fuel injection system of motorcycles by formulating hypotheses about the causes of the malfunction based on the identified symptoms, prioritizing them, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with the manufacturer’s procedures and health, safety, and environmental regulations Restore the motorcycle’s electronic fuel injection system to proper working order by applying the appropriate inspection and repair methods, taking into account the motorcycle’s specifications, in order to determine the necessary repairs, while adhering to the manufacturer’s procedures and health, safety, and environmental regulations Prevent electrical hazards by following operating procedures and implementing appropriate collective and individual protective measures to ensure the safe performance of electrical and non-electrical operations, as well as lockout/tagout procedures on internal combustion, electric, or hybrid vehicles and their equipment |
Practical exercise focusing on the diagnosis and repair of a malfunctioning fuel system or an emissions control system on an internal combustion engine vehicle |
RNCP40854BC02 – Diagnosis and Maintenance of Motorcycle Mechanical Systems
| List of skills | Assessment Criteria |
|---|---|
|
Diagnose mechanical transmission issues on motorcycles by formulating hypotheses about the causes of malfunctions based on the identified symptoms, prioritizing these hypotheses, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Restore mechanical drivetrains to proper working order by inspecting the condition of components and applying the appropriate repair method, taking into account the motorcycle’s specifications, in accordance with the manufacturer’s procedures and health, safety, and environmental regulations Perform a diagnostic assessment of the chassis and suspension system by formulating hypotheses regarding the causes of the malfunction based on the identified symptom, prioritizing these hypotheses, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with the manufacturer’s procedures and health, safety, and environmental regulations Bring the chassis components back into compliance by inspecting the condition of the components and applying the appropriate repair method, taking into account the motorcycle’s specifications (internal combustion or electric), to ensure they meet standards, in accordance with manufacturer procedures and health, safety, and environmental regulations Diagnose brake systems by formulating hypotheses about the causes of malfunctions based on the identified symptoms, prioritizing them, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with the manufacturer’s procedures and health, safety, and environmental regulations Bring braking systems back into compliance by inspecting the condition of components and applying the appropriate repair method, taking into account the motorcycle’s specifications, to ensure compliance with manufacturer procedures and health, safety, and environmental regulations Diagnose internal combustion engines in motorcycles and their peripheral systems by formulating hypotheses about the causes of malfunctions based on the identified symptoms, prioritizing them, and validating them through appropriate tests, taking into account the motorcycle’s characteristics, in order to determine the necessary repair, in compliance with manufacturer procedures and health, safety, and environmental regulations Bring internal combustion engines and their peripheral systems back into compliance by inspecting the condition of components and applying the appropriate repair method, taking into account the motorcycle’s specifications, to ensure compliance with manufacturer procedures and health, safety, and environmental regulations Diagnose motorcycle engine cooling systems by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing these hypotheses, and validating them through appropriate tests, while taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring engine cooling systems back into compliance by inspecting the condition of the components and applying the appropriate repair method, taking into account the motorcycle’s specifications, to restore them to proper working order in accordance with the manufacturer’s procedures and hygiene regulations Prevent electrical hazards by following operating procedures and implementing appropriate collective and individual protective measures to ensure the safe performance of electrical and non-electrical operations, as well as lockout/tagout procedures on internal combustion, electric, or hybrid vehicles and their equipment |
Case study on diagnostics related to the chassis, including the final drive and braking system Practical exercise on the inspection and repair of a removed engine (GMP) |
RNCP40854BC03 – Diagnosis, inspection, and replacement of electronic/multiplexed control systems in motorcycles
| List of skills | Assessment Criteria |
|---|---|
|
Perform diagnostics on automated and automatic motorcycle transmissions by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, taking into account the motorcycle’s specifications, in order to determine the necessary repair, in accordance with manufacturer procedures, health, safety, and environmental regulations Perform maintenance on automated and automatic motorcycle transmissions to bring them back into compliance, in accordance with manufacturer procedures and health, safety, and environmental regulations Diagnose active safety systems on motorcycles by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing these hypotheses, and validating them through appropriate tests, while taking into account the characteristics of the motorcycles in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform maintenance and repairs on active safety systems in motorcycles, using appropriate inspection and repair methods and taking into account the vehicle’s characteristics (internal combustion, hybrid, or electric), to restore them to compliance, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform diagnostics on advanced driver-assistance systems (ADAS) for motorcycles by formulating hypotheses regarding the causes of malfunctions related to an identified symptom, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform maintenance and repairs on advanced driver-assistance systems (ADAS) for motorcycles, using appropriate inspection and repair methods, to restore them to proper working order, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform diagnostics on motorcycle engine stop-start systems (STOP AND START) by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures, health, safety, and environmental regulations Perform maintenance on stop-start systems for motorcycle engines, using appropriate inspection and repair methods to restore them to compliance, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform diagnostics on the sensors and actuators of the gasoline fuel injection system in motorcycles by formulating hypotheses regarding the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform maintenance on the sensors and actuators of the gasoline injection system on motorcycles, using appropriate inspection and repair methods, to restore them to proper working order, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform diagnostics on motorcycle electronic suspension systems by formulating hypotheses regarding the causes of malfunctions based on identified symptoms, prioritizing these hypotheses, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Perform maintenance on motorcycle electronic suspension systems using appropriate inspection and repair methods to restore them to proper working order, in accordance with manufacturer procedures and health, safety, and environmental regulations Prevent electrical hazards by following operating procedures and implementing appropriate collective and individual protective measures to ensure the safe performance of electrical and non-electrical operations, as well as lockout/tagout procedures on internal combustion, electric, or hybrid vehicles and their equipment |
Practical exercise focusing on the diagnosis and repair of an active safety system (ABS), traction control system, adaptive suspension system, or ADAS system on a gasoline- or electric-powered vehicle |
RNCP40854BC04 – Diagnosis and repair of electric motorcycle drivetrain components
| List of skills | Assessment Criteria |
|---|---|
|
Perform diagnostics on the power electronics of motorcycle drivetrains (AC and DC), by formulating hypotheses regarding the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures, health, safety, and environmental regulations Bring the power electronics of the motorcycle drivetrain (AC and DC) back into compliance by applying the appropriate inspection and repair methods, in accordance with manufacturer procedures and health, safety, and environmental regulations Diagnose electric motorcycle motors by formulating hypotheses about the causes of malfunctions based on identified symptoms, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring the electric motor of motorcycles back into compliance by applying the appropriate inspection and repair methods, in accordance with the manufacturer’s procedures and health, safety, and environmental regulations Perform diagnostics on the charging components of a motorcycle's powertrain (charging ports, cables, onboard chargers, etc.), by formulating hypotheses regarding the causes of malfunctions related to an identified symptom, prioritizing them, and validating them through appropriate tests, in order to determine the necessary repair, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring motorcycle onboard chargers back into compliance by implementing appropriate inspection and repair methods, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring motorcycle powertrain charging components (charging ports, cables, etc.) back into compliance by applying the appropriate inspection and repair methods, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring motorcycle powertrain cables back into compliance by applying the appropriate inspection and repair methods, in accordance with manufacturer procedures and health, safety, and environmental regulations Bring the motorcycle powertrain cooling system back into compliance by applying the appropriate inspection and repair methods, ensuring that the system meets all requirements in accordance with manufacturer procedures and health, safety, and environmental regulations Prevent electrical hazards by following operating procedures and implementing appropriate collective and individual protective measures to ensure the safe performance of electrical and non-electrical operations, as well as lockout/tagout procedures on internal combustion, electric, or hybrid vehicles and their equipment |
Case study on the diagnosis and restoration of compliance for one of the following systems: Power Electronics, Electric Motors, or Load Components |
RNCP40854BC05 – Customer Relations in a Motorcycle Repair Shop
| List of skills | Assessment Criteria |
|---|---|
|
Greet customers at the motorcycle shop by scheduling an appointment and collecting the information needed to service the vehicle, in compliance with applicable regulations and accessibility guidelines, and taking into account any disabilities the customer may have Prepare a repair order or estimate listing the work to be performed for the vehicle’s admission to the motorcycle shop, following the identification of the customer’s request and an inspection of the vehicle’s condition, using computer systems and in compliance with applicable regulations Prepare the vehicle for return to the customer in accordance with applicable regulations and health, safety, and environmental guidelines Provide a personalized vehicle handover to the customer to highlight the value of the service performed, offering maintenance advice based on technical expertise while adhering to applicable regulations and health, safety, and environmental guidelines Provide technical advice in the marketing of motorcycle products and services to facilitate sales, adapting technical terminology to the customer’s level of understanding, complying with applicable regulations, and taking into account any disabilities the customer may have Provide customers with guidance on best practices for using electric vehicles (batteries, charging equipment, etc.) in order to optimize their performance and longevity, while complying with applicable regulations and accessibility standards, and taking into account potential disability-related needs |
For maintenance or repair work: Simulation of the vehicle intake process, including identifying the customer’s needs, creating a work order/estimate, and returning the vehicle with a detailed explanation of the work performed |
RNCP40854BC06 – Planning motorcycle repair shop operations
| List of skills | Assessment Criteria |
|---|---|
|
Use tools that track employee activity (dashboards) to monitor progress and ensure that deadlines are met Schedule work orders to optimize the workshop’s workload by identifying the necessary personnel and equipment, taking into account the technical complexity of the tasks and considering any disabilities |
Case study/questionnaire designed to assess the candidate’s ability to plan operations while taking into account human and technical resources. |
RNCP40854BC07 – Transfer of technical skills and knowledge
| List of skills | Assessment Criteria |
|---|---|
|
Support a new employee to help them settle into their role and integrate into the team and the company, by identifying their skill needs and taking into account any disabilities they may have Identify a team’s technical training needs in order to help develop the required skills, based on an assessment of the skills they currently possess. Respond to individual requests for technical support to facilitate the team’s learning and skill development Create learning opportunities in the workplace to support your team’s development, regularly assess their learning progress, and take into account any disabilities they may have Conduct technical training to impart skills and knowledge by setting up materials and scenarios tailored to the learning objectives, in accordance with accessibility guidelines |
Case study aimed at identifying the methods and resources needed to organize technical training for employees |
Description of the procedures for obtaining certification through the accumulation of skill modules and/or through distance learning:
Professional certification can be earned by accumulating competency modules, and each competency module can be earned individually.
Monitoring procedures:
The program is based on teaching methods that focus on individualized instruction.
We have chosen an educational strategy aimed at:
- Tailor learning paths by offering each person a personalized learning path,
- Fostering independence by empowering our trainees to take an active role in their learning,
- Develop a culture of technology by incorporating all aspects, including those related to workplace safety,
- Develop professional attitudes, methods, and rigor.
- Course modules and individualized case studies are assessed by the lead instructor through collaborative work in small groups.
- Practical training sessions are evaluated individually by the supervising instructor, who records the results in a skills portfolio.
- Supervised study sessions for assignments and practical work are also scheduled to help students prepare for the exam
- A computer lab is available for preparing the internship and work experience report, which is required for graduation from the BTS program.