BTS IT Services for Organizations, Options A and B
2-year apprenticeship | RNCP 35340
Graduates of this program are involved in the development and delivery of IT services to organizations. These activities lead to two distinct "professional fields," corresponding to the two tracks of the program:
Option A SISR: Infrastructure, Systems, and Networks Solutions: installation, administration, and security of IT equipment and services; operation, monitoring, and maintenance of infrastructure; definition and configuration of client workstations; tailored responses to infrastructure evolution needs; incident resolution and user support; and maintenance of IT service quality.
The positions in question are: systems and network administrator, IT support and deployment specialist, operations manager, systems and network support specialist, infrastructure technician, production technician, computer and network technician, systems and network technician, and network and telecommunications technician.
Option B SLAM: Software solutions and business applications: defining technical specifications based on user requirements; developing and validating application solutions; managing the application portfolio; drafting technical documentation and providing user training; offering user support and assistance; and ensuring the quality of IT services.
The positions in question are: application analyst, systems analyst, programmer-analyst, IT systems analyst, software developer, systems engineer, application services manager, and IT systems technician.
Graduates work in open and dynamic work settings due to the diversity of human, technological, organizational, legal, and economic environments.
The curriculum is the same for all students in the first year, but varies depending on the track chosen in the second year.
Find all the official information on France Compétences
Target Audience & Prerequisites
- A person under the age of 30
- Employee
- Employee undergoing retraining
- Job seeker
High school diploma holder – OR – completion of one full year of senior year (based on academic record) – OR – proof of three years of professional experience relevant to the program’s objectives.
Terms of Access
ACADEMIC: Preliminary admission following approval of the PARCOURSUP application in accordance with the prerequisites specified on the platform; final admission upon signing the apprenticeship or vocational training contract.
EMPLOYEE/JOB SEEKER: Following an individual interview, verification of prerequisites, and an assessment of funding options.
The school year begins in September of each year.
The program remains open for enrollment throughout the year on a placement basis, subject to review of the applicant’s academic record.
In-person training is available to people with disabilities following an individualized assessment of the necessary accommodations. Disability Coordinator: Ms. CHIPIER, 0477505100
This program is also available in a modified and/or streamlined format for those who hold an equivalent degree in another field.
Duration and cost of the training *
Apprenticeship Training
- Duration:2 years │ 675 hours of training per year
- Work-study program: 1 week at the company | 1 week at the training center
- Cost: €9 ,230 covered by OPCO. Cost to the apprentice: €0
Estimated duration and work-study schedule, which can be adjusted based on the company’s needs and the learner’s prerequisites.
Career paths, professions, jobs
Business sectors:
- An organization's internal IT department; IT consulting and services firms; digital services companies; technology consulting firms; software publishers.
Types of jobs available:
- Application developer, designer, programmer/analyst, systems and network administrator, IT support and deployment specialist, operations manager, infrastructure technician, production technician, IT project manager.
-
Further education:
- Bachelor's Degree in IT Project Management
- Bachelor's Degree in Information Systems and Network Security
- Bachelor's Degree in Computer Science: Systems, Networks, and Cloud Computing
- Bachelor's Degree in Computer Systems and Software
- Bachelor's Degree in Networks and Telecommunications
- Bachelor's Degree in Automation and Industrial Computing
- DEESINF (DEES Computer Science and Networks)
- DEESIRS (DEES Networks and Security)
Success indicators for the 2023–2024 academic year:
| Number of participants | 6 |
| Exam Success Stories | 4 |
| Failures Exam |
1 |
| Withdrawals during the race | 1 |
Overall satisfaction of BTS students with their program:
Program:
GENERAL MATERIALS
- French Culture and Expression
- Modern foreign language
- Economic, managerial, and legal aspects of IT services
- Mathematics for Computer Science
COMPUTER SCIENCE – SISR OPTIONS
- Service delivery
- Demand Analysis
- Choosing a solution
- Launch of a service
- Project-based work
- Provision of services
- Service Operations
- Incident and Support Request Management
- Problem and Change Management
- Design and maintenance of infrastructure solutions
- Design of an infrastructure solution
- Implementation of an infrastructure solution
- Infrastructure management and oversight
COMPUTER SCIENCE – SLAM OPTIONS
- Design and maintenance of application solutions
- Design and development of an application solution
- Maintenance of an application solution
- IT Asset Management
- Configuration Management
- Skills Management
Teaching and technical resources:
The BTS SIO program is held in a classroom dedicated to the program, equipped with individual desks and workstations.
Each intern is provided with a computer and all the hardware, software, and network resources needed for the training.
A high-performance PC with the latest hardware (Intel Core i5 / 16 GB DDR4 / 500 GB SSD) and up-to-date software suites, equipped with 24-inch flat-screen monitors in a room connected to Orange fiber.
Each computer lab is also equipped with a video projector and a patch panel with manageable Cisco routers and switches.
A dedicated educational server is also available for demonstrations and remotely administered lab sessions and tutorials.
Training materials and documentation may be provided at the end of the training. Each trainee retains the same workstation and work environment throughout the training program.
Assessment Criteria
Learning outcomes are assessed through theoretical and practical assessments throughout the training program, and a progress report is compiled.
The final assessment is a theoretical and practical exam taken at the end of the second year, leading to the award of the Brevet de Technicien Supérieur.
Each competency module is certified and involves an assessment and validation. Successful completion of all modules leads to the award of the Brevet de Technicien Supérieur.
Find all the performance metrics for our training programs on the INSERJEUNES website
Located in Sury-le-Comtal, in the heart of the Forez Plain and within an employment area that aligns with the training programs offered there, the CFA Sainte-Claire is easily accessible from throughout the Auvergne-Rhône-Alpes region thanks to the Loire’s extensive intercity transportation network.
You will complete your training in a 4,500-square-meter facility equipped with state-of-the-art technical training spaces. The CFA also features a dormitory with 84 beds that can accommodate students from all over France, as well as a self-service cafeteria offering breakfast, lunch, and dinner.
Skills and Assessment Methods
RNCP35340BC01 – IT Support and Service Provision
| List of skills | Assessment Criteria |
|---|---|
|
Manage IT assets
Respond to incidents and requests for support and updates
Build the organization's online presence
Working in project mode
Provide users with an IT service
Planning Your Career Development |
Students (public or private schools under contract), Apprentices (accredited vocational training centers or accredited apprenticeship programs), Continuing vocational education (accredited public institutions).
In-course assessment: 1 40-minute exam.
Continuing professional education (public institutions authorized to administer the CCF for this BTS). Assessment during the program
School students (private schools not under contract), Apprentices (CFA or non-accredited apprenticeship programs), Continuing vocational training (non-accredited institutions) Based on their professional experience Distance learning.
A 40-minute in-person session |
RNCP35340BC02 – Option A: “Infrastructure, Systems, and Networks Solutions”: Systems and Networks Administration
| List of skills | Assessment Criteria |
|---|---|
|
Design a network infrastructure solution
Install, test, and deploy a network infrastructure solution
Operate, troubleshoot, and monitor a network infrastructure solution |
Students (public or private schools under contract), Apprentices (accredited vocational training centers or accredited apprenticeship programs), Continuing vocational education (accredited public institutions).
In-course assessment: 1 40-minute exam, including 1.5 hours of preparation time.
Continuing professional education (public institutions authorized to administer the CCF for this BTS).
CCF1 assessment situation
School students (private schools not under contract), Apprentices (CFA or non-accredited apprenticeship programs), Continuing vocational training (non-accredited institutions) Based on their professional experience Distance learning.
A 40-minute practical and oral exam, including 1 hour and 30 minutes of preparation time.
|
RNCP35340BC03 – Option A: “Infrastructure, Systems, and Network Solutions” Cybersecurity in IT Services
| List of skills | Assessment Criteria |
|---|---|
|
Protecting personal data
Preserving the organization's digital identity
Ensuring the safety of equipment and user practices
Ensure the availability, integrity, and confidentiality of the organization’s IT services and data in the face of cyberattacks
Ensuring the cybersecurity of a network infrastructure, a system, or a service
|
Students (public or private schools under contract), Apprentices (accredited vocational training centers or accredited apprenticeship programs), Continuing vocational education (accredited public institutions).
4-hour written exam
Continuing professional education (public institutions authorized to administer the CCF for this BTS).
Written form
School students (private schools not under contract), Apprentices (CFA or non-accredited apprenticeship programs), Continuing vocational training (non-accredited institutions) Based on their professional experience Distance learning.
4-hour written exam |
RNCP35340BC04 – Option B “Software Solutions and Business Applications”: Application Design and Development
| List of skills | Assessment Criteria |
|---|---|
|
Design and develop an application solution
Perform corrective or enhancement maintenance on an application solution
Manage data
|
Students (public or private schools under contract), Apprentices (accredited vocational training centers or accredited apprenticeship programs), Continuing vocational education (accredited public institutions).
CCF 1: A 40-minute assessment session, including 1.5 hours of preparation time
Continuing professional education (public institutions authorized to administer the CCF for this BTS).
CCF 1 Assessment Situation
School students (private schools not under contract), Apprentices (CFA or non-accredited apprenticeship programs), Continuing vocational training (non-accredited institutions) Based on their professional experience Distance learning.
CCF 1: A 40-minute assessment session, including 1.5 hours of preparation time |
RNCP35340BC05 – Option B “Software Solutions and Business Applications”: Cybersecurity in IT Services
| List of skills | Assessment Criteria |
|---|---|
|
Protecting personal data
Preserving the organization's digital identity
Ensuring the safety of equipment and user practices
Ensure the availability, integrity, and confidentiality of the organization’s IT services and data in the face of cyberattacks
Ensuring the cybersecurity of an application solution and its development |
Students (public or private schools under contract), Apprentices (accredited vocational training centers or accredited apprenticeship programs), Continuing vocational education (accredited public institutions).
4-hour written exam
Continuing professional education (public institutions authorized to administer the CCF for this BTS).
Written form
School students (private schools not under contract), Apprentices (CFA or non-accredited apprenticeship programs), Continuing vocational training (non-accredited institutions) Based on their professional experience Distance learning.
4-hour written exam
|
Description of the procedures for obtaining certification through the accumulation of skill modules and/or through distance learning:
The certification framework is organized into units that together form a coherent set of skills and knowledge aligned with the purpose of the degree. It may include units that are optional. Each unit corresponds to a set of skills and an assessment.
Candidates register for the diploma exam. Those who have prepared for the diploma through continuing professional education or the recognition of prior learning automatically receive, for the diploma units in which they earned a grade of 10 out of 20 or higher or for which prior learning was recognized, a certificate recognizing the acquisition of the competencies comprising these diploma units, and thus the corresponding competency blocks. Those who have prepared for the diploma through another pathway receive this certificate upon request.
The diploma is awarded to candidates who achieve an average score of at least 10 out of 20 on all exams. Candidates who have already completed certain skill modules may be exempt from the corresponding exams.